Esther Stewart
Director and lead consultant
Esther is the founder and Director of Gunn Stewart Solutions. She is an experienced Local Government Head of Service with significant experience in transforming organisations and delivering improved customer outcomes.
With more than 20 years’ experience in multi-channel operational management and leading customer experience improvement projects in the private and public sectors, Esther has a proven track record of delivering the highest level of customer service whilst identifying strategic and operational initiatives to deliver efficiencies and improve the customer journey.
Esther has experience in utilising a range of methodologies to drive and manage change including: Agile, Lean 6 Sigma, Theory U and Prince2. She is also Disclosure Scotland checked.
In her time at North Ayrshire Council Esther led award winning teams and initiatives including:
European Customer Service Awards “Best Improvement Strategy”
European Customer Service Awards “Best Complaints Team” (Runner Up)
Contact Centre Association Digital Innovation Award
COSLA Excellence Awards Bronze for Service Innovation & Improvement
Apse Council of the Year 2017
First Council in Scotland to achieve Contact Centre Association accreditation for the Global Framework
Finalists in the Contact Centre Association awards for Best Use of Accreditation for Improvement
Bronze COSLA award winners for the implementation of the Contact Centre and Customer Service Strategy
Bronze COSLA award winners for the implementation of the Contact Centre and Customer Service Strategy
Achieved Investors In People accreditation
Sara Pearce
Associate Consultant
Sara has fifteen years’ experience in communications, strategy development and stakeholder engagement, gained in: UK Government, local government (England), charity, conservation, forestry, climate change and energy efficiency sectors.
Areas of expertise include: producing graphic led strategy documents and presentations, report writing, mapping and gap analysis work, research, workshop design, community engagement, copy writing and editing.
Seb Dadbin
Associate Consultant
Seb is an experienced project management professional, specialising in digital transformation, with experience of co-ordinating at both the programme and project level.
Before joining the team here, Seb worked in local government as well as in the third sector, and has a broad skillset and knowledge base encompassing strategic project management, Agile software development and data analysis & visualisation.