Esther Stewart
Director and lead consultant
Esther is the founder and Director of Gunn Stewart Solutions. She is an experienced Local Government Head of Service with significant experience in transforming organisations and delivering improved customer outcomes.
With more than 25 years’ experience in multi-channel operational management and leading customer experience improvement projects in the private and public sectors, Esther has a proven track record of delivering the highest level of customer service whilst identifying strategic and operational initiatives to deliver efficiencies and improve the customer journey.
Esther has experience in utilising a range of methodologies to drive and manage change including: Agile, Lean 6 Sigma, Theory U and Prince2. She is also Disclosure Scotland checked.
In her time at North Ayrshire Council Esther led award winning teams and initiatives including:
European Customer Service Awards “Best Improvement Strategy”
European Customer Service Awards “Best Complaints Team” (Runner Up)
Contact Centre Association Digital Innovation Award
COSLA Excellence Awards Bronze for Service Innovation & Improvement
Apse Council of the Year 2017
First Council in Scotland to achieve Contact Centre Association accreditation for the Global Framework
Finalists in the Contact Centre Association awards for Best Use of Accreditation for Improvement
Bronze COSLA award winners for the implementation of the Contact Centre and Customer Service Strategy
Bronze COSLA award winners for the implementation of the Contact Centre and Customer Service Strategy
Achieved Investors In People accreditation
Sara Pearce
Associate Consultant
Sara has 20 years’ experience in communications, strategy development and stakeholder engagement, gained in: UK Government, local government (England), charity, conservation, forestry, climate change and energy efficiency sectors.
Areas of expertise include: producing graphic led strategy documents and presentations, report writing, mapping and gap analysis work, research, workshop design, community engagement, copy writing and editing.
Amanda Rose
Associate Consultant
Amanda is results-driven senior manager with extensive experience managing complex technology projects in both the private and public sectors. Skilled in developing and executing strategies that enhance operational efficiency, optimise resource allocation and foster client relationships.
Expertise in guiding professional services teams, implementing business transformation initiatives, and driving continuous improvement.
A strong communicator with a proven track record in delivering scalable solutions at both a strategic and operational level, with a focus on aligning objectives to business growth. Prince2 and Lean Six Sigma certified .