Case studies

Teignbridge District Council

Gunn Stewart Solutions were asked to support a review of the processes that underpin the Assets Team, which comprises an Estates Team, Repairs and Maintenance Team and the Technical Team who support administrative tasks for the other two teams.

With some changes in staffing within the team, and the ongoing budget pressures within the local authority sector, Teignbridge District Council felt it was the right time to explore opportunities for improvements. Areas of focus included increasing revenue, reducing operation costs and improving efficiency through detailed mapping of processes.

The initial scope was to undertake a detailed review of the Estates Team processes.

We were then invited back...

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East Renfrewshire Council

Gunn Stewart Solutions worked with East Renfrewshire Council to review their customer strategy and develop it to bring about practical transformation.

By placing the customer at the heart of the process and engaging users throughout, services have been modernised and can now be accessed through a range of channels.

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Streamlining registry services

SRUC was formed in 2012 when the Scottish Agricultural College merged with Barony College, Elmwood College and Oatridge College.

As with all mergers, that meant that the different back end systems were brought together, resulting in a blend of different processes.

Gunn Stewart Solutions worked with staff, stakeholders and students to redesign registry and bring everything online.

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