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Scottish Local Authorities Customer Services Managers' Group

The Scottish Local Authority Customer Service Managers' Group comprises the managers and budget holders with responsibilities for customer services within Scottish Local Authorities.

The group is a peer-to-peer knowledge sharing hub, facilitated by Esther Gunn-Stewart of Gunn Stewart Solutions, a former Local Authority Head of Service. 

The group operates on a Teams site to allow members to ask the community for support, stats, advice and ideas. membership to the teams site is for local authorities only.

Carefully selected suppliers and stakeholders are able to engage with the group through online Learning Events and the Annual Conference. Engagement is typically through introducing existing clients to the group to share their journey - see below for further information.

The group has recently been opened up to colleagues in northern England and Northern Ireland.

If you are interested in joining the group please contact

Sponsorship opportunities

Sponsoring a Scottish Local Authorities Customer Services Managers' Group activity is a great way to connect with the network and create new relationships.
Sponsorship opportunities
Sponsorship opportunities 2023

This download provides a timetable and short summary of the sponsorship opportunities available between September 2023 and May 2024.

Online learning events
Learning events

This download provides further information about the Online Learning events for the group.

Annual Conference 2024

The Annual Conference will be held on Thursday 16 May at The Studio, Glasgow. 

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